Director, Support and Safety, Wikimedia Foundation
This is not the actual quote, which is a fine quote - "Conflict is inevitable, but combat is optional" - by Max Lucado. It has a better ring to it, the original, but my alteration suits me better. Nothing kills a quote, even an altered one, like overexplaining.
Hi. I'm Maggie Dennis. In my volunteer capacity, you can find me as Moonriddengirl, which is also my username on IRC. A happy reader of Wikipedia, I edited as an IP a few times before deciding finally to register an account in April 2007. Not entirely sure how to help out, I pressed "random article" in the toolbar until something came up that looked like it needed fixing. This was the article I found. I didn't exactly know what I was doing (obviously), but I left it better than I found it. The next day I found w:en:Wikipedia:Cleanup and things progressed from there.
From the beginning, I loved Wikipedia. I love that a diverse group of people from all over the world can come together to build something so incredibly useful. While not without challenges, it is an ambitious and admirable goal, and I have tried to do my bit towards advancing it since 2007. My enthusiasm for our work only increased as I discovered the diversity of our projects. While I have put most of my volunteer time into Wikipedia, I have tried my hand at some of the other projects as well, contributing content to Wikimedia Commons, Wikiversity, Wiktionary, Wikinews, Wikisource, and Wikidata.
I am not in the San Francisco office, but am based on the east coast of the United States with my family. I have previously worked in education, publishing and law (as a paralegal). I understand a lot of living languages a little bit and a few dead languages fairly well, but am all too aware of my shortcomings to claim fluency in anything outside of English. (I am, however, very good at finding translators to help me, so don't let a lack of English fluency on your part prevent your sending me a note!)
m:Community Engagement is a Wikimedia Foundation staff department of over 40 people focused on the goal of increasing the quantity, quality, diversity, and reach of free knowledge by supporting people and organizations aligned with the Wikimedia Foundation mission. We support contributors by representing them in the development of new technical tools, by supporting community governance and innovations, by implementing trust & safety, by scaling strategic programs, and by making grants to individuals, groups and organizations working on building community and growing content on Wikimedia projects and sites as well as related open knowledge projects. We are committed to supporting under-represented contributors and emerging regions, languages, and communities.
Support and Safety (SuSa) serves the Wikimedia Foundation, readers and contributors by providing support on Foundation initiatives with a focus on community consultations, governance, training and trust & safety. SuSa comprises part of the Community Engagement department and works closely with the Legal team. Much of our time is spent "fire-fighting" and triaging customer service contacts to get them to the correct group of editing volunteers. We also monitor issues of emerging concern for the communities and provide support to other departments so that they can effectively work with the community. I work with a great team who strive to facilitate communication between staff and all the communities in every project under the umbrella of the Wikimedia Foundation, to help ensure that both sides of this important equation are pulling together towards our common goal. We also work to improve the protection, safety and well-being of staff, users, volunteers and the public on Wikimedia Foundation projects and affiliated sites and events. If you aren't sure if I can help you, please feel free to ask. If I can't help you, I will try to direct you to resources or people who can.
You can reach me on my talk page on the English Wikipedia or on Meta.
You can reach me at my personal email address or (for SuSa matters) the role address:
For general concerns about content on Wikipedia or matters related to Wikipedia, contact:
For questions about the Wikimedia Foundation, see Answers